Last Updated: Feb 1, 2025
Privacy Policy
1. Introduction
Welcome to the duka.nia app (the “App”). We value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, protect, and share your information when you use our App. By using duka.nia, you agree to the practices described in this policy.
2. Information We Collect
- Registration Details: When you create an account, we may collect your name, phone number, and other necessary information to set up your profile.
- Order & Payment Data: To process orders and payments, we collect details such as delivery addresses, transaction amounts, and payment method preferences (e.g., mobile money, card).
- Device Information: We may collect technical information about your device (e.g., device type, operating system, unique device IDs) to ensure compatibility and improve the App’s performance.
- Usage Data: We collect data about how you interact with the App, such as pages visited, features accessed, and in-app actions taken, to enhance user experience.
3. How We Use Your Information
We may use the information we obtain for the following purposes:
- Providing and Improving Services:
- Process your orders and payments efficiently.
- Offer product recommendations, promotions, or new features relevant to your interests.
- Personalizing Your Experience:
- Customize content and product suggestions based on your preferences or past purchases.
- Customer Service:
- Respond more effectively to your questions, feedback, and support requests.
- Communication:
- Send order confirmations, delivery updates, or other information related to your account.
- Inform you about changes to our policies, new product lines, and special offers.
- Security and Fraud Prevention:
- Protect against unauthorized transactions, suspected fraud, or other illegal activities.
4. How We Protect Your Information
We implement a combination of organizational and technical security measures to safeguard the personal data you share with us. These measures include, but are not limited to:
- Secure Data Storage: Your information is stored in secure environments with restricted access.
- Encryption: Sensitive data may be encrypted during transmission.
- Access Controls: Only authorized personnel are permitted to access personal information, and they are bound by confidentiality obligations.
While we strive to protect your personal information, no data transmission or storage system can be guaranteed to be 100% secure. If you suspect unauthorized use or notice any unusual activity, please contact us immediately.
5. Information Sharing
We do not sell your personal information to third parties. However, we may share your data:
- With Third-Party Service Providers:
- We engage trusted vendors to assist in app operations, payment processing, delivery services, and customer support. These parties are contractually required to protect your data and only use it as instructed by duka.nia.
- For Legal Compliance and Safety:
- If required by law or government authority, we may disclose information to comply with legal obligations or protect the rights, property, or safety of our App, users, or others.
- Minimum Necessary Principle:
- Whenever we share data, we aim to share the minimal amount required to achieve the intended purpose.
6. Cookies
We do not use cookies in the duka.nia mobile application. However, if our App integrates with any web-based features in the future, we will inform you about the use of cookies or similar tracking technologies within that context.
7. Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. All updates will be posted on this page, and, where appropriate, we will notify you of any material changes (e.g., via email or an in-app alert).
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: